Terms and conditions of purchase

Before proceeding with your purchase, please read these Terms and Conditions carefully. You must not complete your purchase unless you agree with these Terms and Conditions.

Application of Terms and Conditions

  1. By purchasing a ticket or other product through the Albury Entertainment Centre (including from the venue, online or over the phone) you agree to comply with the Terms and Conditions.
  2. These Terms and Conditions incorporate the Live Performance Australia Code of Ticketing practice – Consumer Code (LPA Code), which sets out a code of conduct for the sale of tickets to live events including consumer rights. You can obtain a copy of the LPA Ticketing Code of Practice at liveperformance.com.au.

Purchase of Tickets

  1. Tickets are valid only when purchased through the Albury Entertainment Centre. We reserve the right to cancel and not refund any ticket it reasonably believes has been bought or sold by an unauthorised seller.
  2. In the case of an event cancellation, a refund will be provided to the original ticket purchaser. If you have purchased a ticket from an unauthorised seller, you have no refund right from the Albury Entertainment Centre and may be at risk of no refund from that unauthorised seller.
  3. Where the Albury Entertainment Centre has reasonable grounds to believe that you or a person associated with you is seeking to purchase tickets (or has previously purchased tickets) for the purpose of reselling those tickets at a premium to face value, the Albury Entertainment Centre reserves the right to block that person from purchasing further tickets, including blocking the web login or credit card/s associated with that person from transacting on the Albury Entertainment Centre's website.
  4. The Albury Entertainment Centre will advise any known restricted viewing information prior to the purchase of a ticket.
  5. In the interests of maintaining fair access to tickets, the Albury Entertainment Centre may place limits on the number of tickets that you can purchase. The Albury Entertainment Centre reserves the right to cancel and not refund any purchase exceeding those limits.
  6. Tickets must not be on-sold at a premium, packaged with other goods or services, offered as a prize or otherwise used for advertising, promotional or commercial purposes, without the prior written permission of the Albury Entertainment Centre. The Albury Entertainment Centre may cancel tickets or refuse to accept orders which it believes are in breach of this condition or may be dealt with in breach of this condition and the bearer of the ticket may be refused admission to the ticketed event.
  7. Tickets MUST be collected by the account holder. Please bring photo I.D. for verification when picking up tickets.

Pricing and Payment

  • All prices are quoted in Australian dollars and are inclusive of GST (where applicable). Where GST applies, your ticket is a tax invoice.
  • Tickets advertised at a particular price will be available at that price for a reasonable period of time and in reasonable quantities.
  • Prices are subject to change without notice.
  • A transaction fee of $3.40 applies overall to transactions which take place over the phone or over the counter.
  • A credit card surcharge of 0.87% applies to all online and phone transactions.
  • Concession pricing applies to Pension Card holders, Seniors Card holders, Health Care Card holders and full-time students.

User Account

  • Prior to making an online purchase, you may be required to register for a user account and to nominate an email address and password for your account. You must maintain the confidentiality and security of your user account (including your password) and must not provide it to any other person.
  • You are responsible for the use of the online purchase function and all transactions conducted using your account. If you become aware of any unauthorised use of your account, you should notify the Albury Entertainment Centre immediately and reset your password.

Exchanges and Refunds – Ticketed Events

  1. You will be entitled to a ticketing refund as provided for in the LPA Code or as required by law (including the Australian Consumer Law).
  2. Provided that you purchased your ticket through the Albury Entertainment Centre or from an authorised sales channel, you will be entitled to a refund where:
    1. The event is cancelled. (Note that where an event is rescheduled, reasonable endeavours will be made to ensure that you are offered seating in a similar location at the rescheduled event. If the event is not rescheduled, you will receive a full refund of the Ticket price only.)
    2. The event is rescheduled and you cannot or do not wish to attend the rescheduled event.
    3. The event is significantly relocated, and the nature of the experience and/or geographic location of the event is fundamentally altered by the relocation.
    4. An event is cancelled due to unforeseen circumstances that arise during the event, leaving the event uncompleted. (Note however that if a substantial proportion of the event is completed then, depending on the circumstances, the Albury Entertainment Centre may determine that a refund or exchange is not warranted in which case a refund or exchange right will not apply.)
  3. In the case of event reschedules and relocations, we will advise you of the cut-off date for requesting a refund. The cut-off date will be at least 6 weeks from the date we advise you of the change unless the date of the new event is less than 8 weeks away, in which case you must apply for a refund prior to the mid-point between the announcement and the event. For example, if the new event is six (6) weeks away, you will have three (3) weeks in which to request a refund. You will not be entitled to a refund if your request is made after the cut-off date.
  4. Refunds will be paid to the original ticket purchaser. Proof of identity and and/or proof of purchase (including the original ticket) may be requested.
  5. Refunds will be processed using the original method of payment. If the original method of payment was cash, a refund will be issued via cheque. If a discover voucher was used please refer to the dine and discover terms and conditions below.
  6. Refunds may not necessarily be available at the time the refund is requested.
  7. Refunds will be limited to the face value of the ticket. This excludes any service charges applied to the specific ticket purchase. Refunds will not include costs imposed by external suppliers that you were not obliged to incur but chose to incur, such as registered or express post fees, courier charges or insurance. Where tickets to multiple events are purchased in a single order, the Albury Entertainment Centre will not refund the service charge.
  8. Unless required by law, the Albury Entertainment Centre will not reimburse you for auxiliary expenses incurred in connection with your attendance or non-attendance at an event, including a cancelled, rescheduled or relocated event. Auxiliary expenses include, but are not limited to, the cost of travel, meals, car-parking, child-care and accommodation. You may wish to take out ticket and/or travel insurance for those expenses.

Children’s Events and Minors

  • Children who have not yet turned two years old will generally be admitted into an event at no cost and without a ticket. In these cases, children will not be allocated a seat and must be seated on an accompanying adult’s lap for the duration of the event.
  • Some events do require children under the age of two to be admitted with a ticket - particularly for performances programmed specifically for this age group. If this is the case, this requirement will be clearly stated prior to purchase including on the event’s webpage.
  • Any person (regardless of age) interrupting the enjoyment of other visitors may be asked to leave an event and/or the venue.
  • Schools and other group tickets are subject to availability and additional conditions may apply.
  • Children under 15 years of age must be accompanied by an adult at all times. Proof of age may be required.

Online User Experience

  • Online bookings close 1.5 hours before the show begins. Tickets can be purchased at the door (if still available).
  • Seats CANNOT be selected on a mobile or tablet. Please use a desktop or laptop computer to select seats.

Companion Card

  • Albury Entertainment Centre understands that the Companion Card will only be used when the cardholder requires the assistance of a companion to participate at a particular venue/activity.
  • The minimum expectation of Albury Entertainment Centre is that we will issue Companion Card Cardholders from any Australian State or Territory with one Companion Ticket, or admission, at no charge with the purchase of a ticket for the cardholder. This ticket will be exempt from all booking fees.
  • Where a cardholder needs more than one companion to provide attendant care support, the cardholder will negotiate this with the venue/activity operator at the time of booking.
  • The Companion Card can be used to obtain a Companion Ticket for any programs, services and sessions run by Albury Entertainment Centre. This will be subject to the usual admission availability and terms & conditions of sale.
  • Booking and ticket distribution practices for Companion Tickets are similar to and not more difficult than the standard ticketing practices of the Albury Entertainment Centre.
  • The Companion Card can be used in conjunction with any recognised concession cards.
  • Albury Entertainment Centre will ensure cardholders are able to be seated or located physically close to their companions. Companions will remain close to cardholders to assist them as required. Cardholders with specific seating requirements will inform the venue at the time of booking.
  • Only the person whose photograph and details appear on the Companion Card can use the card.
  • Companion Tickets cannot be used without the Companion Card cardholder being present.
  • Companion Card cardholders must inform the venue of their requirement for a Companion Ticket at the time
    they book or purchase their own ticket.
  • Acceptance of the Companion Card does not indicate that the venue is accessible. Cardholders will be advised about accessibility before booking tickets.
  • Cardholders must provide their Companion Card details when making telephone bookings, and must present their valid card during ticket collection and at any time when asked during the activity. If cardholders cannot present their card, they may be charged for the Companion Ticket.
  • If Albury Entertainment Centre suspects a Companion Card is being misused, we will report this to the Companion Card program, which will investigate the report. Proven misuse of the Companion Card may result in card cancellation, and the cardholder being ineligible to reapply.
  • Companion card tickets are valid for entry to the event only. Any ancillary inclusions (e.g. meal with ticket, merchandise) may be subject to additional fees.
  • Albury Entertainment Centre agrees to and accepts the Companion Card Affiliate Terms and Conditions.

Contact us

If you have any questions or are unsure about your booking or our Terms & Conditions please contact us on 02 6043 5610 or email entertainment@alburycity.nsw.gov.au

A full copy of the terms and conditions can be downloaded here.